FAQs
Products
I need some product advice, can you help?
Of course. We have a trained team that is always on hand to help. Please contact us on customercare@pestleandmortar.com
What can i do if I've purchased elsewhere and the product is faulty
We’re sorry that you received a faulty product. Please contact the stockist that you purchased from to seek a refund or exchange.
Ordering & Shipping
I live in the USA. How long is shipping ?
All orders are processed within 48 hrs of receipt. If you choose standard shipping, your order will take 5 -8 Business Days. If you choose priority shipping, your order will take 3- 5 Business Days.
I live in Ireland. How long is shipping
Orders placed Monday – Friday are processed within 48 hrs. Once shipped, your order will be delivered in 2 working days.
I live in the UK. How long is shipping
Orders placed Monday. – Friday are processed within 48 hrs. Once shipped, your order will be delivered in 2-3 working days.
Can I amend my order?
As long as your order hasn’t already been dispatched, we can change it. Just email customercare@pestleandmortar.com with any changes you require and we will be happy to help.
Are there any Custom Charges for my order ?
Customs, excise and any applicable VAT duties differentiate from country to country and are not included in our shipping rates. Your local haulier will contact you when your goods arrive to the destination country and advise if any custom charges are applicable.
What can I do if i didn't receive samples with my order
We don’t always have samples in stock. When we do, we try to always include a complimentary product sample with your order.
What can I do if I receive a faulty product?
We apologise if your item is faulty. Please email customercare@pestleandmortar.com with clear images of the product and it’s fault. Please include the product batch code that is printed on the base of the product.
What can I do if I received the wrong order or item?
Apologies if we made a mistake. Just email customercare@pestleandmortar.com with your order number and we will rectify the issue for you.
What can I do if I din't receive my order confirmation email ?
Please check your spam folder. If you can’t see your email there please contact customercare@pestleandmortar.com.
How can I track my order?
Your tracking details will be sent to the email you provided at checkout.
Do you ship worldwide?
Yes, we ship worldwide.
Can you deliver to a PO Box
Yes!
Account Support
I've forgotten my password! What can I do?
You can rest your password on the login page. If you have any issues, please email us at customercare@pestleandmortar.com
How do I change my password?
To change your password, please log in to your account and access your dashboard.
How do I delete my account?
If you would like to deactivate your account please send your request to us at customercare@pestleandmortar.com.
Do I have to create a Pestle & Mortar account to shop with you?
No, you can shop without creating an account.
How do I subscribe to your newsletter?
Simply scroll to the footer on any page on our website and enter your best e-mail address!
How do I unsbscribe to your newsletter?
We’re sorry to see you go. You can unsubscribe at the bottom of our newsletter or just email your request to customercare@pestleandmortar.com.
Can I get a gift card?
At this moment in time we don’t offer gift cards but we are working on it!
Brand Enquiries
Is Pestle & Mortar a cruelty free brand?
Yes. We are cruelty free and vegan.
Is Pestle & Mortar Paraben & Silicone free?
Yes! We don’t use parabens or silicones in any of our products.
I would like to contact your marketing department. How do I get in touch?
Please email marketing@pestleandmortar.com
How can I find out about becoming a Pestle & Mortar stockist?
Please email stockists@pestleandmortar.com. We look forward to hearing from you!